Privacy Policy

Effective Date: August 15, 2025

herspace mental wellness(“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://herspacementalwellness.com (the “Site”).

By accessing or using our Site, submitting a form, requesting service, or communicating with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact, estimate, or service request form
• Schedule an appointment or request a quote
• Communicate with us via phone, SMS/text message, email, or online chat

This information may include:

• Full name
• Email address
• Phone number (including mobile number)
• Service or billing address
• Details related to mental wellness or service request
• Any other information you choose to provide

b) Automatically Collected Information

When you visit our Site, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed, links clicked, and time spent on the Site
• Referring URLs

2. How We Use Your Information

We use the information we collect to:

• Provide, manage, and perform mental wellness services
• Respond to inquiries, estimates, and service requests
• Send appointment confirmations, reminders, and service updates
• Communicate regarding billing, payments, and account matters
• Improve website performance and user experience
• Analyze usage trends and operational effectiveness
• Comply with legal, regulatory, and contractual obligations

3. SMS/Text Messaging & Mobile Communications

a) SMS Opt-In Consent

By providing your mobile phone number through our Site, forms, scheduling tools, or other communication channels, you expressly consent to receive SMS/text messages and calls from herspacementalwellness for purposes including, but not limited to:

• Appointment confirmations and reminders
• Service updates and technician notifications
• Estimates, invoices, and account-related communications
• Customer service and support messages
• Marketing or promotional messages (where permitted by law)

Message frequency may vary. Standard message and data rates may apply based on your mobile carrier plan.

b) SMS Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you may receive a final confirmation message, and no further SMS messages will be sent unless you re-opt in.

c) Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier’s network availability and your device settings.

4. Cookies and Tracking Technologies

We may use cookies, pixels, and similar tracking technologies to enhance functionality, analyze traffic, and improve user experience.

You may disable cookies through your browser settings; however, some Site features may not function properly.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who support website hosting, CRM systems, communications, or analytics
• Licensed technicians or contractors to perform requested services
• Payment processors and financing partners (where applicable)
• Legal or regulatory authorities when required by law

6. Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Mobile information may only be shared with service providers and vendors strictly as necessary to deliver communications (such as SMS platforms or customer support tools) and solely for operational purposes.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system can be guaranteed to be 100% secure.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications

To exercise these rights, contact us using the information below.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies independently.

11. Children’s Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Email: info@herspace mentalwellness.com
Phone: (210) 797-71813
Website: https://herspacementalwellness.com